Privacy Policy

Croxley Home Physio (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK GDPR.

We may collect the following information when you contact us or use our services:

Information you provide directly

• Name 
• Email address
• Phone number
• Home address (for physiotherapy home visits)
• Medical information you choose to share when requesting treatment
• Any other details you voluntarily provide via forms, email, phone or text

Information collected automatically

• Device information (browser, IP address, operating system)
• Usage data (pages visited, time on site), via standard analytics and cookies
   

We only collect information necessary for delivering physiotherapy services and managing your enquiries.

We use your information to:

• Respond to enquiries
• Provide physiotherapy treatment and home visit services
• Keep clinical notes as required by professional standards
• Manage bookings and communication
• Improve our website and service
• Meet legal or regulatory obligations
   

We do not use your information for any unrelated marketing unless you explicitly consent.

We will never sell your data.

We may share information only with:

• Healthcare professionals (but only with your consent)
• Service providers such as website hosts, email services and analytics tools
• Regulators or legal authorities if required by law
   

All third-party service providers are required to keep your data secure and confidential.

Our website uses basic cookies to improve functionality and understand how visitors use the site.
You can disable cookies in your browser settings at any time.

• Clinical and personal data are stored securely on encrypted systems.
  We retain information only for as long as necessary for treatment, legal, or professional requirement timelines.
  We follow UK GDPR and HCPC/CSP standards relating to physiotherapy record keeping.
   

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where legally permissible)
• Restrict or object to certain types of data processing
• Withdraw consent at any time (for non-essential communications)
   

To exercise your rights, please contact us at the email below.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Croxley Home Physio
Email: croxleyhomephysio@gmail.com
Phone: 07939041451

Last updated: 3 Dec 2025